Designing a model for human performance technology: A study in SAPCO

Document Type : Original Manuscript



Abstract: The issue of performance improvement, is among the major challenges of human resource development. In response to this problem, human performance technology - which is also known as Performance Engineering or Human Performance Improvement Knowledge presents systematic ways, to identify the barriers to individual and organizational performance and how to deal with them .The present study is an attempt to design a model for implementation of human performance technology in SAPCO. This study is an applied research as to its user, and was carried out through a survey. The qualitative and quantitative data was collected from managers of SAPCO. Qualitative analysis was performed using content analysis and for quantitative analysis t-test and friedman test were used. The qualitative phase included 7 interview (saturation level) and the quantitative phase included 58 participants. The participants were selected through census method. The findings show that nine key elements were explored for implementation of human resource performance technology in SAPCO. These are: perception analysis, strategic consistency, performance analysis, performance implementer analysis, intervention selection, feasibility analysis, designing, development and implementation of interventions, change management, and assessment.


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