The Role of Dimensions of Perceived Risk of Banks' Customers in Adoption of Internet Banking in Iran
Abstract
With rapid growth of information technology and existing competitive market in banking affairs in Iran, banks are concerned about customers adopting electronic banking. Internet banking(IB) is an applied conception of internet banking services. The purpose of this research is to study the effects of dimensions of the perceived risk of customers based on their intentions on adoption of IB. Data were analyzed using Structural Equation Modeling and Confirmatory Factor Analysis. Results show that the time, performance, security, financial and privacy risks reduce customers' intentions to adopt IB. The social risk also has a small negative effect on IB adoption. Practical implications are discussed for banks which seek to reduce the aforementioned risks in adoption of IB by customers.
حمیدرضا خدمتگذار*
پیام حنفیزاده
راضیه کیانپور (1389). نقش ابعاد ریسک ادراکشدهی مشتریان بانکها در پذیرش بانکداری اینترنتی در ایران. دوره 5 (شماره 20), 49-68 Hamidreza Khedmatgozar
Payam Hanafizadeh
Razye kyanpour The Role of Dimensions of Perceived Risk of Banks' Customers in Adoption of Internet Banking in Iran. Volume 5 (Number 20), 49-68
(2012). The Role of Dimensions of Perceived Risk of Banks' Customers in Adoption of Internet Banking in Iran. Iranian journal of management sciences, 5(Number 20), 49-68.
MLA
. "The Role of Dimensions of Perceived Risk of Banks' Customers in Adoption of Internet Banking in Iran". Iranian journal of management sciences, 5, Number 20, 2012, 49-68.
HARVARD
(2012). 'The Role of Dimensions of Perceived Risk of Banks' Customers in Adoption of Internet Banking in Iran', Iranian journal of management sciences, 5(Number 20), pp. 49-68.
VANCOUVER
The Role of Dimensions of Perceived Risk of Banks' Customers in Adoption of Internet Banking in Iran. Iranian journal of management sciences, 2012; 5(Number 20): 49-68.