Factors affecting the evaluation ofemployee based brand equity (third-generation of brand equity) in the banking industry (Case Study: Maskan Bank)

Authors

Abstract

Increasing number of banks and financial institutions in Iran reflects the need to have a sustainable competitive advantage in the banking industry. Such an advantage which is not simply imitated by others, makes the differentiation and more importantly reinforce intangible assets of organizations. Banks as one of the most important ramification of service organizations, should emphasize on how to deliver instead of what to deliver. The aim of this study is to investigate factors affecting on employee brand commitment and its impacts on employee based brand equity in Maskan Bank. The population of study was selected through Convenience sampling method, including 233 front office of Maskan Bank in Tehran. To test the hypotheses, structural equation model through Amos 22 were used. Findings reveal the relationship between employer brand and its competitors, employer brand as experienced by employees, customer brand as perceived by employees, employees’ brand knowledge and Employee brand commitment. Also the relationship between employee brand commitment and employee-based brand equity was supported. Finally some managerial practical implications are presented in the context of banking industry.

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References

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Iranian journal of management sciences
Volume 11, Issue 44
October 2016
Pages 79-102

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