Volume & Issue: Volume 18, Issue 72, December 2023 
Conceptual framework of service recovery based on consumer culture theory: a Meta-Synthesis approach

Pages 31-62

shahram ferdosi; Shahriar Azizi; Bahman Hajipour; tayebeh amirkhani

Presenting a model of failure to fight against administrative corruption in Iran's government organizations

Pages 93-113

razieh montazeri; Mohamad Hakkak; hojjat vahdati; seyyed najmaddin mousavi

Presenting a Model for Building Brand Identity in Iranian Banks

Pages 115-152

Seyed Mahdi Saatchi; farzad asayesh; Sedighe Tootian Esfahani; Seyed Mahmood Hashemi