نوع مقاله : مقاله استخراج شده از پایان نامه
نویسندگان
1 دانشیار مدیریت، دانشکده مدیریت و اقتصاد، دانشگاه سیستان و بلوچستان، زاهدان، ایران
2 استاد مدیریت، دانشکده مدیریت و اقتصاد، دانشگاه سیستان و بلوچستان، زاهدان، ایران
3 دانشجوی کاشناسی ارشد مدیریت دولتی، دانشگاه سیستان و بلوچستان، زاهدان، ایران
چکیده
کلیدواژه‌ها
عنوان مقاله [English]
نویسندگان [English]
The advent of artificial intelligence in recent years has led to many changes in the global arena. Despite technological advances, governments still provide services in traditional ways. To take advantage of artificial intelligence in the public sector, administrators need dramatically to increase the use of AI-based systems. This paper aimed at reviewing the research related to artificial intelligence in the public sector. We use meta analysis for studies on the application of artificial intelligence in the public sector utilizing the PRISMA protocol. In this study, 400 articles from Gail, Science Direct, ProQuest and Web of Science databases were reviewed for the period from 2015 to 2020. After two stages of screening, 29 studies were identified as high and medium quality articles for deeper analysis. We presented a framework on usability of artificial intelligence in the public sector. The results of the study showed that artificial intelligence can be applied in almost all public sectors activities and governments can use artificial intelligence to provide better services in the public sector by appropriate policy-making and ethical considerations. However, more extensive studies are recommended.
کلیدواژه‌ها [English]
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